How appointment reminders work

The Appointment Reminder is one of your automated campaigns, and it is switched on for every new studio. You do not need to do anything for clients to start getting reminder emails.

When reminders go out

By default, clients get a reminder the day before their appointment. Reminders are sent during the daytime in your studio's time zone, between 10am and 8pm, so nobody hears from you in the middle of the night.

Reminders go to appointments that are booked or confirmed. Cancelled appointments are skipped, and each appointment only ever gets one reminder email and, if texts are on, one reminder text.

Change the timing or the wording

1. Go to Campaigns and find Appointment Reminder.
2. Click Edit on the card.
3. Change Send this many days before the appointment (1 to 30), and edit the subject and message.

Use the placeholders in the editor, like {first_name} and {appointment_time}, and they are filled in for each client.

Reminder texts

On Pro and Branded, the reminder can also go out as a text message, at the same time as the email.

1. Go to Campaigns and find Appointment Reminder.
2. Click Edit on the card.
3. Turn on Also send a text message and save.

The campaign card then shows Email and text. The edit screen shows exactly what clients receive and how many texts you have used this month.

• Texts come from the Lumidara reminder number on behalf of your studio, with your studio's name in the message.
• The wording is set by Lumidara so it meets carrier rules. It fills in each client's name, service, date, and time, and ends with how to opt out. You can still edit the email however you like.
• Pro includes 150 reminder texts a month and Branded includes 500. If you reach the limit, reminders keep going out by email until the next month.
• Texts go to US and Canadian mobile numbers.

Which clients get texts

Only clients who agreed to reminder texts. A client agrees in one of two ways:

• They tick the reminder text box when they sign up on your booking site, or later from their account.
• You tick Client agreed to appointment reminder texts when you add or edit them. Only do this if the client told you, in person or in writing, that they want texts.

Imported clients are never opted in automatically.

When a client replies STOP

A client can reply STOP to any reminder text and texts stop straight away. They get an email confirming it, with instructions to text START if they change their mind. Their reminder emails carry on as before.

The client also shows on your Appointment Reminder card, so you know why they stopped getting texts.

Clients cannot text you back through the reminder number. If they reply with anything else, they get an automatic message asking them to contact your studio directly, and replying never cancels or changes an appointment.

Turn reminders off

Use the switch on the campaign card to turn off reminders completely. To keep the emails but stop texts, turn off Also send a text message in the card's Edit window.

Who gets them

• Emails: every client with an email address and an upcoming appointment, unless they have turned reminder emails off in their account on your booking site.
• Texts: on Pro and Branded with texts turned on, every client with a US or Canadian mobile number who agreed to texts and has not replied STOP.