See what went out with the message log

Go to Campaigns and open the Message log tab. It lists every email and reminder text your clients got, newest first, for the last 7, 30, or 90 days. Click any row to see its full history.

What each status means

• Delivered: it reached their inbox or phone.
• Opened: the email was opened. Opens are an estimate: some mail apps open every email automatically, and some block the count.
• Clicked: they followed a link in the email, like your booking link.
• Bounced: the address does not accept mail. Check the email on the client's profile.
• Spam report: they marked it as spam, so that address will not get more email from you.
• Blocked: the address bounced or reported spam before, so the email was not sent to it.
• Not delivered: their carrier or mail provider could not deliver it.
• Opted out: they replied STOP to a reminder text. Their email reminders continue.

Texts only report whether they were delivered. Phones do not report whether a text was read.

Booked after a message

When a client books within 7 days of getting a welcome, rebooking, birthday, or referral email, or a broadcast, the row shows Booked with the date, and the visit counts toward Booked within 7 days at the top of the page. For reminders, the row shows what happened to that appointment instead: Upcoming, Showed up, No-show, or Cancelled.

Filters

Search by name, email, or phone, or narrow the list to Problems, Opened or clicked, or Led to a booking. A broadcast shows as one row with its totals. Click it to see every recipient.

Messages are kept for 13 months.