Refund a payment

Refund from Lumidara

1. On your Schedule (or the client's profile), open the appointment and click Payments. The button appears as soon as the appointment has a payment recorded.
2. Next to the payment, click Refund and confirm.

Card refunds go back to the client's card through your processor and include any tip. They usually take 5 to 10 business days to appear on the client's statement. A refund cannot be undone.

For a cash payment, Refund only records that you handed the money back. Do that first, then mark it here. Cash refunds work whether or not a payment processor is connected.

When you cancel an appointment that has been paid, Lumidara asks whether to refund it in the same step.

Card payments after disconnecting your processor

A card refund has to go through the processor account that took the payment. If you have disconnected Stripe or Square, its card payments show a note instead of a Refund button. Reconnect the same account under Settings > Payments to refund them here, or refund them from that processor's dashboard. If you connected a different account since, refund older card payments from the account that took them.

Refunds from your Stripe or Square dashboard

Refunds you make directly in Stripe or Square are picked up by Lumidara automatically, as long as they are full refunds.