Manage appointments on your schedule

The Schedule page is your calendar. Switch between Week and Month at the top, and pick a day to see its appointments.

Book an appointment yourself

Click Book Appointment, choose the client, the service, the date, and the time. Leave the client empty to book a walk in. Appointments you book are confirmed straight away, and a client with an email address gets a confirmation email.

Your business hours and blackouts only limit online booking, so you can book yourself outside them when you need to.

Online booking requests

Appointments clients book from your booking site arrive as requests, and the Schedule link in the sidebar shows how many are waiting. Open one and choose:

• Confirm to accept it. The client gets a confirmation email.
• Cancel to decline it. The client gets a cancellation email.

On the day

For a confirmed appointment:

• Complete records the visit and lets you take payment. If loyalty is on, points are added now.
• No-show marks that the client did not come.
• Cancel cancels it and emails the client. If the appointment was already paid, you are asked whether to refund it.

Completed something by mistake? Undo Complete puts it back to confirmed.

Reschedule

Use Edit on an appointment to change the date, time, service, or client. A cancelled or no show appointment has a Reschedule button that books it again at a new time as a confirmed appointment.

Delete

Delete removes an appointment completely and cannot be undone. For anything that actually happened, completing or cancelling keeps your history accurate.

What the labels mean

• Scheduled: booked online, waiting for you to confirm.
• Confirmed: on the books.
• Completed: the visit happened.
• No show: the client did not come.
• Cancelled (you) or Cancelled (client): who cancelled it.
• Cancelled (unpaid): released because the booking deposit was never paid.